1. What products do you sell?

Our primary product is the HTSPT City Guide, a physical book featuring our favorite hotspots around the city, including cafes, restaurants, stores, hotels, and museums.

2. Where can I purchase the city guide?

You can purchase the guide directly on our website, htspt.co, or at select stores and eateries around Rotterdam. 

3. How much does shipping cost, and where do you ship?

Shipping costs depend on the delivery location and will be calculated at checkout. We currently ship within the Netherlands and may expand to other locations in the future.

4. When will I receive my order, and can I track it?

Orders are processed within 1-3 business days, and standard shipping times within the Netherlands are 2-5 business days. During peak times, please allow extra time. Once shipped, you’ll receive a tracking number to monitor your order’s progress.

5. What is your return policy?

We accept returns on unused and undamaged products within 14 days of purchase. For more details, please see our Refund and Returns Policy.

6. What payment methods do you accept?

We accept major credit cards, iDEAL, and PayPal at checkout.

7. Can I buy the guide as a gift?

Absolutely! The HTSPT City Guide makes a great gift for anyone looking to explore. Simply enter the recipient’s address at checkout, and we’ll handle the rest.

8. Do you offer bulk or wholesale orders?

For inquiries regarding bulk or wholesale orders of the HTSPT City Guide, please contact us at shop@htspt.co.

9. Who can I contact for additional questions?

Feel free to reach out to us at hq@htspt.co for any questions, comments, or support you need. We’re here to help!